COMMON QUERIES & FAQS
SHIPPING
DUE TO ALL ITEMS BEING HANDCRAFTED BY ME AND MADE TO ORDER.
ORDERS SHIP APPROXIMATELY (2-3) WEEKS AFTER THEY ARE PLACED AND PAID FOR IN FULL.
PLEASE ALLOW (2-14) DAYS TRANSIT TIME ONCE I HAVE SHIPPED.
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THERE IS A FLAT FEE OF $9 FOR SHIPPING. WHETHER IT IS JUST ONE ITEM OR MANY IN THE SAME PACKAGE - GOING TO THE SAME ADDRESS.
WHAT IS YOUR RETURN AND REFUND POLICY?
PLEASE REACH OUT TO ME TO DISCUSS.
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IT IS DEPENDANT ON THE ITEM PURCHASED.
ALL ITEMS ARE DOUBLE & TRIPLE CHECKED BY ME, AND IF I AM NOT HAPPY WITH THE ITEM BEFORE IT GOES OUT I MAKE A NEW ONE. :)
A PROOF OF MEDIUM CUBOID MEMENTO KEEPSAKE WILL BE DOUBLE CHECKED WITH YOU TO MAKE SURE THAT THE INFORMATION TO BE ETCHED IS CORRECT
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DO YOU OFFER GIFT CARDS?
WHAT ARE THE PAYMENT OPTIONS?
I ACCEPT : PAYPAL -
CAN I ADD TO AN ORDER ALREADY PAID FOR.
YES YOU CAN :). IF IT IS WITHIN 3 DAYS OF MAKING THE ORGINAL ORDER.
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PLEASE MAKE SURE TO REACH OUT TO ME VIA EMAIL WHEN YOU HAVE PLACED YOUR NEW ORDER - WITH YOUR ORGINAL ORDER NUMBER AND THE NEW ONE. I WILL DO MY BEST TO MAKE SURE BOTH ORDERS ARE SENT OUT TOGETHER.